ACE: Building Elite Customer Service (2hr)
The first step to running a successful business is figuring out what your customer needs and how best to give it to them. Our culture is constantly changing and for this reason what people need often changes with it. In addition, changes in society can give us insights into dealing with customers in a more effective way.
In this class :
We delve into the mind of who our customers are and what they need
- Not just what they think they need but things they don’t even realize they need.
- Successful businesses meet customers’ needs better than their competitors.
- Most agents do not recognize what the customer really wants and for this reason they lose the potential lifelong loyalty, and repeat customers they could be developing.
- Don’t let the opportunity to stand out in your industry and develop a real competitive advantage pass you by.
- The 2-hour course is approved for CEU’s in some states. Check with us to see if yours included