This class teaches agents the importance of objections to the customer as they seek to qualify the person they work with. Agents will learn not only why customers use objections but also how to handle them in a way that conveys their true value to the customer.

We will cover things like:

This class is an interactive boot camp where agents are asked to come up with their best responses to common objections and share them before the instructor tells how they would handle the objection. This keeps the class active and encourages agents to think about how to strengthen their dialogue skills for greater customer service. Objections are part of the business that will not ever go away. We show agents how to turn those objections from a stumbling block to getting their leads business to a stepping stone to forming a lifelong relationship with a loyal customer.