This class is an interactive boot camp where agents are asked to come up with their best responses to common objections and share them before the instructor tells how they would handle the objection. This keeps the class active and encourages agents to think about how to strengthen their dialogue skills for greater customer service. Objections are part of the business that will not ever go away. We show agents how to turn those objections from a stumbling block to getting their leads business to a stepping stone to forming a lifelong relationship with a loyal customer.